Try first before you open the box
To ensure that you don't buy a fragrance you don't like in the end, you receive a sample with each bottle (from 30ml or more), so you can test your perfume before opening your perfume box. Once you have opened the packaging of a product, we cannot take it back for hygiene reasons.
You can also order 2 ml samples separately before buying a bottle.
We cannot provide samples for other products, like soaps, candles, etc...
How to return or exchange a product?
We hope you are pleased with the products you received from us, but if you are not satisfied with your purchase, if we sent you the wrong product, or if the product arrived damaged, we will offer you a refund or exchange. You can return unopened, unused products (excluding samples, gift vouchers and discovery boxes) in their original condition and packaging within 14 days of receipt.
Upon receipt of your return, and if it meets the conditions, we will refund the purchase price.
To return or exchange a product follow these steps:
- log in to your account. If you don't have an account yet, we kindly ask you to register first. Please use the same email address you used for your purchase.
- select the order in question, click on 'return item(s)', fill out the form and send it.
- as soon as we receive your request, we will send you a return label via e-mail.
- pack the product securely and stick the return label on the box.
- drop the package off at the nearest collection point of the carrier.
Please allow up to 14 working days for your return or exchange to be processed.
Returns are free, unless you did not pay shipping costs when ordering. In that case, we will apply the initial shipping costs (see FAQ for rates per country).
We cannot refund products that have not been packed with due care and therefore arrive damaged.
Cancel Your Order
We are unable to cancel or modify your order once it has been shipped. If you want to cancel an order that hasn't been shipped yet, log in to your account to review your order. If you don't have an account yet, please register first, using the email address you used for your purchase.
For any other questions, please contact us:
- by logging into your account. Don't have an account yet? Register first, using the e-mail address you used for your order.
- by phone: +32 2 767 88 74 (during opening hours)
- by email: [email protected].
Thank you very much !
... smell stories ...
