All prices listed in our webshop include (Belgian) VAT. From 1 July 2021 new VAT rules apply in the EU for e-commerce. Webshops shipping products to private persons from other EU countries must apply the VAT of the country to which the goods are sent, if the total of their online sales on an annual basis is more than €10,000. This is the case for us.

Therefore, if you are located in an EU country other than Belgium and you order a product from us, we will automatically apply the VAT rate of your country at the checkout, and this may differ from the (Belgian) VAT rate of 21% mentioned in our webshop. 

You can no longer order individual samples online. The European Packaging and Packaging Waste Regulation (PPWR) and European legislation on the right of withdrawal entail such extensive administrative procedures and costs that, unfortunately, it is no longer feasible for us to offer samples.

We do, however, offer discovery boxes containing samples from some of the brands in our collection, subject to availability.

You can still buy samples at our physical shop in Brussels.

If you want to delete an item from your shopping cart or adapt the quantity:

• Click on the shopping cart icon on the top right of our website. 
• Select "view shopping cart".
• Adapt the quantity if you want to keep the item in your shopping cart by changing the number of units and click on "update shopping cart".
• Click on the grey cross icon next to an item if you want to remove it from your shopping cart. 

When you buy a bottle of perfume (of minimum 30 ml) in our webshop, we add one or more samples of other perfumes to your order. You can indicate your preferences in the comments field on the checkout page. We only have a limited number of samples available of each perfume. If your preference is not in stock, we will provide an alternative.

The number of samples you will receive is in proportion to the value of your order. We offer samples that represent around 10% of extra value.

We do not add complimentary samples to orders of discounted products.

We ship to Belgium, France, Germany and The Netherlands. Unfortunately, European legislation on the right of withdrawal and packaging (PPWR – Packaging and Packaging Waste Regulation) make it not feasible for us to dispatch goods to other countries.

We prepare your order in our shop ourselves with care and love during our opening days (i.e. Tuesday to Saturday). Shipping is done within two working days of placing your order. 

As soon as your parcel is prepared for dispatch, we will notify you and you will also receive an e-mail from the courier with your Track&Trace code. This makes it easy to track the delivery of your parcel. If you do not find these messages back, please check your spam first.

Depending on the country you live in, it usually takes between 1 and 8 working days to deliver your order.

For Belgium and the Netherlands, you can normally expect delivery within around 2 to 3 working days; for Germany, 4 working days; and for France, between 5 and 8 working days.

The reason it may take a bit longer for you to receive your parcel is that perfumes fall under the category of "dangerous" products (due to flammable) which requires adapted transport.

Any shipping costs are automatically calculated at the checkout, and depend on the country of delivery and the amount of your purchase. Here is an overview:

We hope that you are happy with the products you have received from us, but if you are not satisfied with your purchase, if we have sent you the wrong product, or if the product arrived damaged, we will offer you a refund or an exchange. You may exercise your right of withdrawal within 14 calendar days of receiving the goods.

To minimise the risk of making a wrong purchase and to prevent the product’s value from diminishing, we include a small sample with every bottle of perfume, hairspray, home fragrance and deodorant (of at least 30 ml) so that you can try the product first.

Please see our policy on the right of withdrawal for further information.

On each Smell Stories discount coupon or gift voucher you will find a unique barcode.

Enter the full numerical code in the ‘Discount Code’ box on the Shopping Cart page, and click ‘apply’. The discount will then be applied immediately.

You can also enter a Discount Code on the Check-out page. Click on ‘Add Discount Code’, enter your unique numerical code and click Apply.

A Smell Stories 10% gift voucher is valid for 1 year and can be used once for a purchase from €50, excluding discovery boxes and samples.

A personalised Smell Stories gift voucher is valid for 1 year. The validity date is indicated on the voucher. You can use your voucher for any purchase worth at least the amount of the voucher.

Do you have a different kind of discount code? Follow the same steps: enter your code in the ‘Discount code’ box and click ‘apply’ to activate the code.

You can only enter one discount code per order. If you have more than one voucher, and thus multiple unique bar codes, we advice to place different orders and use a discount code per order. 

The 10% voucher included with a discovery box can be used for an order from €50, excluding discovery boxes and samples.

Personalised gift vouchers can be used for an order of at least the total value of the voucher.

The Smell Stories 10% gift vouchers are valid for 1 year from the date of purchase. You can use the voucher both in our physical store and online. If your code is no longer valid and you think it still falls within the validity period, please contact us so we can check it.

Personalised gift vouchers are valid for 1 year. The validity date is stated on the voucher. You can use a gift voucher both in our physical shop and online.

If you consider yourself an influencer or content creator and would like to collaborate with us, feel free contact us. If we believe your profile and reach matches our image, we will provide you with our influencer policy. 

We never give away free bottles of perfume though, so if that's your expectation, you can save yourself the trouble.