returns policy

 
We hope that you are pleased with the products you received from us, but if you do need to return anything, please follow these instructions:
 

Return Policy

In order to avoid buying a fragrance you don't like in the end, we recommend to first order a 2 ml tester online, or come and test the fragrances of your choice in our store.

However, if you're not happy with your purchase, we offer a refund or exchange. You may return any unopened merchandise (except testers, gift vouchers and discovery boxes) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund (less shipping and any gift wrapping charges).

Any shipping cost you incur to return the product to us will not be refunded.

We will only refund your postage cost if the goods are faulty or we have sent you the wrong thing.


We require the following information to process your return. 

  • Full name and address
  • Phone number
  • E-mail address
  • Packing slip
  • Your reason for returning the merchandise

Without this information, we will be unable to process your return.

 

Please return the merchandise to:

smell stories
Rue des Teinturiers 15 
1000 Bruxelles
Belgique

Please allow up to 14 business days to process your return or exchange.

 

Cancel Your Order

We are unable to cancel or modify your order once it has been shipped.  If you want to cancel an order that hasn't been shipped yet, log in to your account to review your order. For any other questions, please contact us: 

by phone: +32 2 767 88 74 (during opening hours)

by email: [email protected].

 

Thank you very much !

 

 

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